VHS’s Jennifer: Compassion Through Nursing

Providing authenticity to our patients is the key to care. For Jennifer, ER RN, one of the most important qualities a nurse should have are compassion and empathy. Discover why she believes Valley Health System’s Henderson Hospital is an ideal place to find connections with others – and make a difference in their lives.

Name: Jennifer Valdez

Current Job Title: Registered Nurse, Emergency Department

Total Years Worked at VHS: About 3 months

How did you learn about VHS, and what attracted you to work here?

I learned about VHS as they were beginning construction on the new Henderson Hospital. When I learned of the great leadership team, I knew I had to come and be a part of this new hospital experience.

What do you like about working at VHS?

I enjoy the culture! My co-workers are helpful and I feel like there is a real sense of ownership. Not only do we take great care of the community, we take great care of each other. The staff I have been blessed to work with in the ER are kind, compassionate, and very intelligent. It is great to surround myself with this energy!

What support and resources has VHS provided to help you with your career development and growth, or what do you attribute your success to?

A long term goal of mine has been to work in labor and delivery. I have been blessed to have been supported by my leadership in that they have assisted me in finally achieving my goal. Knowing that they would lose an ER nurse, they selflessly not only supported, but facilitated my transition and after 8 years in emergency medicine, I will finally have my dream job!

Can you give an example of a time you practiced Service Excellence?

Of all the important things we do as nurses, nothing is as important to our patients as compassion and empathy. I always try, despite how busy we are, to make that sacred connection with my patients and their families. I try to find a common ground or a reason why we are alike. Once I find that, giving a personalized and authentic experience comes naturally. Rarely do I get a compliment or feedback that isn’t related to just treating the patient like I would like my most loved family member to be treated. I feel like I practice Service Excellence by making it a priority to find that sacred connection with every patient, every time, no matter what. Sometimes it is challenging but the ones that are the challenge are the most rewarding!

Ready to make your mark with compassion? Join the Henderson team today!

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