[READ MORE][CLOSE]
Our Culture
It’s a team effort.
Our first-class leaders and employees build teams, foster trust and inspire one another. We hold each other accountable and deliver on objectives. And we look forward with great optimism to continued success in the years ahead.
Our Service Excellence
At UHS, our Culture is Service Excellence. It means providing world-class service that is professional, timely, effective, and efficient to all of our customers at all times. It is built firmly upon the foundation of our company mission, vision, and principles. It is how we approach every interaction—every day, all the time.
All employees participate in Service Excellence training. During a two-hour session, new teammates learn what Service Excellence means at UHS and develop an individual action plan, which is mutually shared and maintained with employees and their managers.
2025 Service Excellence Award Winners
Tony Morisset, Amy Houseal and Steve Dasch
Annually, the UHS Corporate Office proudly honors individuals who consistently model Service Excellence Standards. Meet the 2025 Corporate Office Award recipients (L to R):
Tony Morisset, Manager, Search Engine Optimization on the Corporate Marketing & Communications team, exemplifies what Service Excellence truly means—through his leadership, his innovation and his unwavering commitment to UHS.
Amy Houseal, Senior Analyst on the Revenue Cycle team, is widely recognized by her colleagues for her professionalism, teamwork and collaborative spirit. Her ability to solve complex problems, mentor colleagues, and foster cross-functional collaboration has elevated performance across the enterprise.
Steve Dasch, Assistant Manager on the Information Services team, consistently exemplifies the highest standards of Service Excellence. His integrity, initiative, and composure under pressure reflect the core values of excellence, accountability and teamwork.
Congratulations to Tony, Amy and Steve for earning this distinctive honor and for fostering a culture of Service Excellence.
Employee Engagement & Development
Each year, UHS dispenses an online survey to obtain valued feedback from our colleagues across the organization.
Results from 2025 U.S. Pulse Employee Engagement Survey reflect positive sentiments about our work teams and culture:
| Mean Average* | |
|---|---|
| The person I report to treats me with respect. | 4.36 |
| The person I report to encourages teamwork. | 4.24 |
| I feel included in on my team/work unit. | 4.12 |
| This organization values employees from different backgrounds. | 4.10 |
*Mean average based on a rating of 1 (strongly disagree) to 5 (strongly agree)
To support colleagues' career development, UHS offers formal instructor-led, in-person or virtual training, and self-administered online courses.
The U.S. Learning & Development Team offers formal trainings across several tracks, including:
Manage U – nomination-based programs that feature instructor-led, in-person sessions as well as online training for Emerging Leaders as well aspiring Acute Care CEOs, Behavioral Health CEOs and Acute Care Chief Nursing Officers.
Invest in U – voluntary programs available to all employees who are interested in developing their skills and expanding their knowledge
Develop U – voluntary programs developed to meet the specific business needs of a team.
UHS career and academic development programs include internships, externships, mentorships, clinical field placements, tuition discount partnerships and student loan repayment programs, among others.
In 2025, UHS' tuition reimbursement spending increased to more than $4.6 million for nearly 1,700 employees. Meanwhile, its student loan assistance spending exceeded $2.4 million, as more than 800 employees took advantage of this financial benefit.
To see details about career development opportunities specifically for nurses, please see the Nurses Career webpage.
Team CARE
TEAM CARE, is an employee-run program that focuses on Connecting, Attracting, Retaining, and Engaging employees. Its three committees—Career Enrichment, Health & Wellness, and Social & Community—deliver programing, content, and events that enrich the overall UHS Corporate Office employee experience.
Other TEAM CARE. events offered throughout the year include, the Executive Speaker Series, UHS Toastmasters Club, Business Book Club, charity and special events that support local communities and Veterans, and other clubs and activities to support mental and physical well-being.
TEAM CARE also offers volunteer opportunities, including UHS’ long-standing participation in Philadelphia Ronald McDonald House’s “Served with Love” program. At this event, UHS employees have the privilege of preparing and serving delicious dinners for families who are staying at the House while their children receive life-saving medical care at nearby hospitals.
UHS works hard to retain talented employees. They invested in me personally, affording me the opportunity to relocate and rebuild my life after being impacted by a natural disaster in 2005.